femi9 FAQs

Return
How many days to proceed the return?

It might take up to 14 days from the received date from the shipping company to our warehouse after checking them then return the amount

I applied my return request, when I will receive the airway bell?

You will receive the airway bell (AWB) on your email in 48 hours from the day you requested it

Can I return my order to one of femi9 stores with total price more than 1000 riyals?

No, it can't be, the maximum amount to return cash is 1000 riyals, and after applying the return request on the website

Can I return or exchange at one of femi9 stores?

Yes, you can return or exchange orders at one of Femi 9 stores, but only inside Saudi Arabia

Can I return the amount cash from the gallery while I paid store credit from the website?

Yes, you can return the order with maximum amount of 1000 riyal

Can I return my order at the femi9 store if the payment was cash on delivery (COD)?

Yes, you can return the order with maximum amount of 1000 riyal

What is the period to return orders through femi9 stores?

You can return or exchange orders within 7 days from receiving the order

Can I return purchase on the 8th day after the deadline?

No, it can't be, the system will not be accepted after the 7th day. The return period starts at the day of receiving the order from the shipping company

Can I return from the store without a receipt?

You can return without the original receipt

Can an item be reserved until the exchange proceed?

No, you can't book the item while exchange is online if the item is received at the warehouse the amount will transfer to your account as store credit. Then you can check the item is available you can make a new order using the store credit

What is the return period duration for online?

You can return or exchange within 7 days

How can I provide the exact size for the items I wants to return or exchange?

If the exchange is not in promotion period: we will add store credit to your account in femi9. You will receive an SMS or email so you can create a new order to exchange using store credit. If the exchange is within the promotion period: you can call us to provide us with the sizes, but we don't promise the size will be available & if it's will not transfer it to store credit and will inform you it's not available

Why my request still pending?

Your return will be confirmed within 48 hours and the airway bell (AWB) will be sent to your email

If the request was made within an offer period. Is it going to implement the offer on the exchange?

You can only exchange with another size for the promotion period

What is the return process in femi9?

"the return process steps:

Go to your account at www.femi9.com or App and choose “My Orders”
pick the items you want to return. go to ""Product details
Click on the “Return” icon at the top of the page
Fill in the form and click on send
Your return request will be reviewed and will send you the Airway bell (Return shipment number) through E-mail within 48 hr. Should record the Airway bell (return shipment number) in the return order.
To collect the shipment from your location should contact Aramex through ""920027447"" and select option 3 to arrange pick up request and the courier will contact you, or you can deliver the shipment to the nearest Aramex branch to you.
After receiving and checking the items status in femi9 WH, the return / exchange process will proceed and refund within 48

please click here for more information"

Can I make a return request if I purchased as a "Guest" and I don't have a femi9 account?

You can create a return request by visiting the return page for Guest users or click here and add your order number and the email were ordered by

How many days the refund will take?

The amount will be received within 2 to 14 working days and it depends on your band procedure. An SMS from the bank should be send to you when the refund is done and an email from Pay fort with the payment details. In case you didn’t receive the amount during the time period please contact your bank

What are the exchange fees?

The exchange fees for the GCC countries:
25 SAR (7 US dollar)
Other cities around the world:
please click here and pick the city and the fees will appear

What is the return and exchange shipping fees?

The return fees inside Saudi Arabia:
we will handle the shipping fees for the return and exchange for the first time only. for the second times the customer will handle the fees
The exchange fees for the GCC countries:
25 SAR (7 US dollar)
Other cities around the world:
please click here and pick the city and the fees will appear

Payment
What is the cash on deliver (COD) fees?

Will be charged 10 Reyals when pick (COD) payment (cash or card) not refundable in case of return

Is (COD) payment available for outside Saudi Arabia?

The (COD) payment only applied inside Saudi Arabia

Can I proceed my order as a Guest?

Yes, you can only in Saudi Arabia

My payment was (COD) and want to have the refund on my credit card?

sorry, this is not possible, as mentioned at the Refund and exchange policy which is agreed on by confirming the order incase cash on delivery (COD), but the amount can be added to your store credit.

Is the prepaid payments make the order come faster?

No all orders take 2 or 3 days to be prepared

Do I receive notification if I received a store credit?

Yes, you will get an SMS which have your store credit amount and the order number which has been added to the credit

Do I receive notification when I receive my refund?

Yes, an email from Pay fort with the payment details. And an SMS from you bank

What are the payments options?

Available payment methods:

Credit card (Visa/MasterCard)
MADA card (Debit card) in KSA
Cash on Delivery only in KSA.
*Maximum total to select COD is 1,000 SAR
Tamara:
Buy what you want and split into 3 easy payments (only in KSA).
No interest, No hidden fees, No forms to fill

  • Split in 3 payments: legible for orders 100-1500 SAR
For more information Click here

Orders
How can I know that my order is confirmed?

When your order is confirmed an SMS and email will be sent to you then when the order is shipped an SMS from femi9 will be sent to you which will have the shipments number and the shipping company name also a link to track your order and you can track the order at the shipping company website.

How can I identify my size in the size chart?

The Product must be specified (Dress, Pants, Blouse) -Slim indicated product is tight on body. -Regular Indicated the product is neither tight nor loose. -loose indicates the dress is not at all tight on body, later the chest, waist and height sizes as well as length can be check on chart in Cm and the appropriate size will be determined.

Can I cancel a paid order while it arrived at the warehouse?

A cancelation request will be raised from our side. The procedure may take two to three days until the amount is refunded to your bank account. It may take two to 14 business days upon date of transfer.

How Can I place an order with femi9?

You can order via our website or by downloading femi9 Application in Android and iOS stores, register your account using an email, add your personal information and add the desired products in the cart and complete your order.

Can I make my purchase through femi9 online store then collect my order at femi9 nearest store?

Yes, you can buy from femi9 website/App and check if the item is available from the store when the order is confirmed. The pick and collect service is only inside Saudi Arabia. For more information click here

My order is defected, what should I do?

You can contact us via our unified number at 9200229966 or through email at [email protected] and we will replace your product with a new one or refund the amount to your account.

Can I reserve pieces in my wish list or cart?

No, you cannot reserve an item

I have received the wrong size, what should I do?

You can submit a return/exchange request via the website femi9 application, and we will send the correct order, or you can contact us via our unified number at 9200229966 or our email at [email protected]

Can I place an Order on femi9 Website without having a femi9 account?

Yes, you can by completing your order as a visitor.

Can I track my order without having a femi9 account?

Yes, you can track the order by tracking by clicking on (my order), add the order number and the email registered in the order, and the status of your order will appear, and you can also know the latest developments in your order via SMS and/or email.

Can I cancel or edit my order after payment?

In the event that the order has been shipped, you cannot amend or cancel the order. However, if your order has not been shipped. We can amend it or cancel it by contacting the customer services team

I have placed an order and completed a purchase via credit card. However, my order was canceled what should I do?

We apologize for this event, it might be a result of a technical problem, you may contact us via our unified number at 920022996 or via the email at [email protected] to let us verify the payment process and confirm your order.

Products
Why are out of stock items are not shown to customers?

If an item is out of stock, it will be automatically removed from our online store

Customer care
How can I find femi9 on Social Media?

You can reach femi9 via our unified number 8002444404, or our email at [email protected] Also, you can contact us via Twitter and Instagram @femi9fashion

What are customer services hours?

We are available to serve you daily from 9:00 AM to 9:00 PM except for Fridays as we serve you from 3:00 PM to 9:00 PM

Delivery
Is the delivery for all of Saudi Arabia's areas?

yes, all Saudi Arabia city and areas

Can I change my (phone number, address) after creating the order?

Yes, you can change your address through us but in some case, you will need to contact the shipping company

how can I track my order?

You can visit your account at femi9 and go to My orders or click here and add the order number and the email recorded at your account to track the order.
The order process preparation:
1. Process
2. Process at Wearhouse.
3. Ready to ship
4. Shipped.
5. Received

What is the delivery duration to outside Saudi Arabia?

Delivery to GCC countries:
Delivery takes from 3 to 5 days after assigning the order to shipping company.

Other cities around the world:
Delivery takes from 7 to 10 days after assigning the order to shipping company.

For more information click here

My Account
How can I use my femi9 Credit for my next order?

Upon approval of order, the payment options will appear for you in which you can click on” electronic balance" to complete your order using the credit balance, or you can choose the electronic balance and the card or complete payment upon delivery.

How can I check my femi9 credit?

You can login through the website/application> my account> choose the Store Credit option in "my store" option and you will find the balance in your account, the date of adding the balance, and all the operations of using and adding the balance.

I forgot my femi9 account password, what should I do?

You can click on Reset Password on the login page or click here and choose to reset your password by e-mail/ registered mobile number, and you will receive a link to set the new password. In the event that you choose to recover the password via junk email or if you did not receive the email/text message, you can contact us through the unified number at 80024444046 or through the email [email protected]

Products
Why are out of stock items are not shown to customers?

If an item is out of stock, it will be automatically removed from our online store

Shipping
Are there any additional tax fees for international shipping?

"Kindly note, all international packages may be subject to change due to duties and taxes and may have additional charges. The limits for duty-free packages are established by your local customs authorities.
- In case you refuse to receive the order: Please note that we will have to deduct the customs and taxes from the refund amount, since the courier will have already paid the charge on your behalf."

I refused to accept an order due to obligated custom fees can I be refunded?

Unfortunately, custom duty fees paid by femi9 will be deducted out of your paid order.

Are there international shipping services?

Yes, femi9 ship to GCC (United Arab Emirates, Bahrain, Kuwait, Qater and Oman) and many more countries click here to verify your country

FREE SHIPPING [KSA] & FAST SHIPPING

Easy Exchange & Return

Best Customer Support

Click and Collect