femi9 FAQs

You can return or exchange within 7 days

The return process may take 8 to 14 days from shipping date.

Unfortunately, there is no Exchange service, and we refund only to the customers, you can create a new order again.

The return shipping label is sent automatically to your email upon submitting the return request through the website or app.

yes, you can return orders at one of Femi 9 stores, but only inside Saudi Arabia. No exchanges.

Yes, you can return the order with maximum amount of 1000 riyal

You can return your order within 7 days of receiving it.

You can't return without the original receipt

"The return process steps:
1. Go to your account at femi9 website or App and choose “My Orders”
2. Choose the order you want to return.
3. Click on the “Return” icon at the top of the page
4. Fill in the form and click on send
5. Your return request will be reviewed, and we will send you the Airway bill (Return shipment number) through email.( The international Returns you will receive the Airway bill within 24 hours)

Please click here for more information
https://www.femi9.com/en/return_and_exchange"

"• The Air waybill must be printed and attached to the order to avoid losing the shipment. • The courier company will contact you to pick up the shipment from your location ( To avoid cancellation of the pick up, you must answer the courier ) • You can contact the shipping company (Aramex) through the number 8001000880 and select 3 and arrange a new pick-up request, or you can hand over the shipment to the nearest Aramex branch. • After receiving and checking the items' status in Femi9 warehouse, the return process will proceed and refund within 48"

"You can create a return only by calling or emailing the Customer Support and providing them with the order number and items details.
Through the Unified number 8002444404 or the E-mail reachus@femi9.com "

"The return fees inside Saudi Arabia: Free. The exchange fees for the GCC countries: 25 SAR (7 US dollar) Other cities round the world: please please click here and pick the city and the fees will appear Note : We will deduct the shipping cost & the cash-on-delivery fees from the total refund amount."

Unfortunately, only you can receive the amount as store credit on your account, and without a defined time.

You can contact us via our unified number at 8002444404 or our email at reachus@femi9.com and we will solve the issue as soon as possible.

The amount will be received within 2 to 14 working days, and it depends on your bank's procedure. An SMS from the bank should be sent to you when the refund is done, and an email from Payfort with the payment details. In case you didn’t receive the amount during the time period, please contact your bank

yes, you will get an SMS which have your store credit amount and the order number which has been added to the credit

Yes, an email from Pay fort with the payment details. And an SMS from you bank

20 Riyals for Payment on delivery service, not refundable in case you return the order.

the (COD) payment only applied inside Saudi Arabia

sorry, this is not possible, as mentioned at the Refund and exchange policy which is agreed on by confirming the order incase cash on delivery (COD), but the amount can be added to your store credit

"Credit card (Visa/MasterCard)
MADA card (Debit card) in KSA
Apple Pay
Tabby: No interest or fees
Cash on Delivery only in KSA.

*COD is available on orders with a minimum basket value of 140 SAR and the maximum amount for COD is 1000 SAR."

Yes, you can only in Saudi Arabia

when your order is confirmed an SMS and email will be sent to you then when the order is shipped an SMS from Femi9 will be sent to you which will have the shipments number and the shipping company name also a link to track your order and you can track the order at the shipping company website.

The Product must be specified (Dress, Pants, Blouse) -Slim indicated product is tight on body. -Regular Indicated the product is neither tight nor loose. -loose indicates the dress is not at all tight on body, later the chest, waist and height sizes as well as length can be check on chart in Cm and the appropriate size will be determined.

A cancelation request will be raised from our side. The procedure may take two to three days until the amount is refunded to your bank account. It may take two to 14 business days upon date of transfer.

Yes, you can buy from femi9 website/App and check if the item is available from the store when the order is confirmed. The pick and collect service is only inside Saudi Arabia. For more information click here

Yes, you can by completing your order as a visitor.

Yes, you can track the order by tracking by clicking on (my order), add the order number and the email registered in the order, and the status of your order will appear, and you can also know the latest developments in your order via SMS and/or email.

The order can not be edited, you can only cancel the order from your side or by contacting the customer service and creating a new order.

We apologize for this event, it might be a result of a technical problem, you may contact us via our unified number at 8002444404 or via the email at reachus@femi9.com to let us verify the payment process and confirm your order.

You can reach Femi9 via our unified number 8002444404, or our email reachus@femi9.com. Also, you can contact us via Twitter and Instagram @femi9fashion

We are available to serve you from Sunday to Thursday from 8:30 AM to 4:00 PM

Yes, delivery is available for all Saudi Arabia city and areas.

You can visit your account at femi9 and go to My orders or click here and add the order number and the email recorded at your account to track the order.
The order process preparation:
1. Process
2. Process at Wearhouse.
3. Ready to ship
4. Shipped.
5. Received

Delivery takes from 2 to 5 days after assigning the order to shipping company.

Delivery to GCC countries:
Delivery takes from 3 to 5 days after assigning the order to shipping company.

Other cities around the world:
Delivery takes from 7 to 10 days after assigning the order to shipping company.

For more information click here

While creating the order in the payment options, the payment options will appear for you ” electronic balance" to complete your order using the credit balance, or you can choose the electronic balance and any other payment option.

You can login through the website/application> my account> choose the electronic balance option in "my store" option and you will find the balance in your account, the date of adding the balance, and all the operations of using and adding the balance.

You can click on Reset Password on the login page or click here and choose to reset your password by e-mail/ registered mobile number, and you will receive a link to set the new password. In the event that you choose to recover the password via junk email or if you did not receive the email/text message, you can contact us through the unified number at 8002444404 or through the email reachus@femi9.com

""Kindly note, all international packages may be subject to change due to duties and taxes and may have additional charges. The limits for duty-free packages are established by your local customs authorities. - In case you refuse to receive the order: Please note that we will have to deduct the customs and taxes from the refund amount, since the courier will have already paid the charge on your behalf."

Unfortunately, custom duty fees paid by Femi9 will be deducted out of your paid order.

Yes, Femi9 ship to GCC (United Arab Emirates, Bahrain, Kuwait, Oman) and many more countries click here to verify your country