Return and Exchange
Return and Exchange
Return & Exchange Policy:
To return or exchange:
- You can return / exchange online within 7 days from date of receiving your shipment.
- The item should be in the same condition, not damaged and in their original packaging
- Accessories are not included in the Return & Exchange policy
- Swimwear are not included in the Return & Exchange policy
- If you purchased from a bundle offer, you can only return/ exchange online.
- If you purchased from Outlet section, you can only return/ exchange it online only
- In case of receiving a faulty item, we guarantee exchanging it
- If you purchased from www.femi9.com you can return / exchange online or from femi9 KSA stores.
*** Except the orders are paid through Tamara service, Return only from the femi9 website.
Online returns process:
- Go to your account at www.femi9.com or App and choose “My Orders”
- Click on the “Return” icon at the top of the page
- Fill in the form and click on send
- Your return request will be reviewed and will send you the Airway bell (Return shipment number) through E-mail within 48 hr.
- Should record the Airway bell (return shipment number) in the return order.
- To collect the shipment from your location should contact Aramex through "920027447" and select option 3 to arrange pick up request and the courier will contact you, or you can deliver the shipment to the nearest Aramex branch to you.
- After receiving and checking the items status in Femi9 WH, the return / exchange process will proceed and refund within 48 hr
The return process may take up to 14 days from shipping date.
- The Airway bell will be expired after 7 days from the date of receiving and the return will be rejected & close if the return order does not deliver it to shipping company in the period.
- The return process may take 8 to 14 days from shipping date.
- For exchange we will add the store credit to your Femi9 account, and you can complete the process of exchange (except the orders are paid through Tamara service).
Return & exchange shipping cost:
Shipping inside KSA:
- We will cover all the fees for shipping your exchange/return order. If the customer returned the same order twice, then the customer will need to cover the shipping fees.
- Cash on delivery charges SAR 10 will be deducted from the exchange or refund.
In GCC & International orders:
- The customer will have to cover the fees for the exchange/return orders.
Exchange and return policy for promotions, discounts, and promo code:
- Please review it on femi9.com during the period of promotions, discounts, and promo code.
For more information we are happy to support you through our free number in Saudi Arabia from 9am to 5pm