Return and Exchange

Return and Exchange

Return & Exchange Policy:

To return or exchange:

  • You can return / exchange online within 7 days from date of receiving your shipment.
  • The item should be in the same condition, not damaged and in their original packaging
  • Accessories are not included in the Return & Exchange policy
  • Swimwear are not included in the Return & Exchange policy
  • If you purchased from Buy One and Get One Free offer, you can only return online.
  • If you purchased from Outlet section, you can only return/ exchange it online only.
  • In case of receiving a faulty item, we guarantee exchanging it
  • If you purchased from you can return / exchange online or from femi9 KSA stores.

 *** Except the orders are paid through Tamara & Tabby service, Return only from the femi9 website.

  • You can refund as following:

Online returns process:

  • Go to your account at or App and choose “My Orders”
  • Click on the “Return” icon at the top of the page
  • Fill in the form and click on send
  • Your return request will be reviewed and will send you the Airway bell (Return shipment number) through E-mail within 48 hr.
  • Should record the Airway bell (return shipment number) in the return order.
  • To collect the shipment from your location should contact Aramex through "920027447" and select option 3 to arrange pick up request and the courier will contact you, or you can deliver the shipment to the nearest Aramex branch to you.
  • After receiving and checking the items status in Femi9 WH, the return / exchange process will proceed and refund within 48 hr

The return process may take up to 14 days from shipping date.


  • The Airway bell will be expired after 7 days from the date of receiving and the return will be rejected & close if the return order does not deliver it to shipping company in the period.
  • The return process may take 8 to 14 days from shipping date.
  • For exchange we will add the store credit to your Femi9 account, and you can complete the process of exchange (except the orders are paid through Tamara service).

Return & exchange shipping cost:

Shipping inside KSA:

  • Shipping charges and COD charges will be deducted from exchange or refund..

In GCC & International orders:

    • The customer will have to cover the fees for the exchange/return orders.

Exchange and return policy for promotions, discounts, and promo code:

  • Please review it on during the period of promotions, discounts, and promo code.
For more information we are happy to support you through our free number in Saudi Arabia from 9 AM to 5 PM